Last Updated: October 2023
We collect information you provide directly to us, such as when you create or modify your account, contact customer support, or otherwise communicate with us. This may include your name, email address, phone number, and banking details required for payouts.
We use the information we collect to provide, maintain, and improve our services, to process transactions, to send you related information including confirmations and receipts, and to respond to your comments, questions, and customer service requests.
We do not share personal information with companies, organizations, and individuals outside of Shaya Pay unless we have your consent, it is required for legal reasons, or it is necessary for external processing (such as payment processing via Paystack).
In compliance with the Protection of Personal Information Act (POPIA), you have the right to request the deletion of your personal data. You may exercise this right via the "Delete Account" function in your dashboard. Upon deletion, your Personally Identifiable Information (PII) will be scrubbed and anonymized, but your anonymous transaction history will be retained to comply with South African Financial Sector Conduct Authority (FSCA) regulations.
We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
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